FRANKLIN COUNTY — Vermont 211 is celebrating its fifteenth anniversary today with a Joint Legislative Proclamation.
Vermonters contact 211 for confidential help to access crisis and emergency counseling, disaster assistance, food, health care and insurance assistance, stable housing and utilities payment assistance, employment services, veteran services, and childcare and family services.
“On the front lines of Vermont 211 are the people who respond to thousands of Vermonters and help them navigate through the complicated web of health and human service programs annually,” MaryEllen Mendl, Executive Director, Vermont 2-1-1/United Ways of Vermont, said. “Highly trained Information and Referral Specialists help with concerns as diverse as there are Vermonters — ranging from landlord and tenant issues, service complaints, where to find tax preparation assistance, legal representation, lead testing, job training, and inquiries on volunteering in their community.”
Specialists for 211 are trained to identify and address root causes of problems – and connect people with a wide range of available resources that meet all their underlying needs, not just the one that prompted the call, text or email.